These services are all covered by our Home Support and Business Support services. And in an ideal world Emergency Support would not be necessary, because it would be guarded against and proactively prevented.
You don’t need a support agreement to benefit from our services. All our support services, including Emergency Support, are available on an ad hoc basis, either by hourly rate or on a project fee.
We can recover data from a crashed or failed machine, whether the issue is software or hardware related. This data can be re-provided in a wide variety of methods, and can even be restored to a new machine in full working order.
We can repair failed hardware or crashed software, whatever the issue. All the while ensuring and maintaining the integrity of your data.
We can replace failed hardware, whatever the level and amount of equipment. We always advise on the best solution that is fit for purpose when purchasing hardware, so that you can make the best and most informed decision for your needs.
We can assist with security issues, such as identity theft, account hacking, phishing attacks and infections.