Direction Forward Support
Getting started
If you have an urgent and/or critical issue, we recommend that you raise a ticket here that will be seen by the whole team, in order to receive the fastest response. Please note that a current Support Agreement and a valid email address are required to proceed.
How it works
In order to streamline requests, we utilise a tracked and numbered ticketing system. Each request is assigned a unique ticket number, which you can use to track progress and responses. All responses and updates are emailed to you. You can reply via email and/or send messages here. For your reference we keep and provide a complete history of all your support tickets.
Support rendered
All support will be rendered as per your Support Agreement. Support is available on weekends and public holidays by prior arrangement only. If you do not have a Support Agreement, instead please contact our office which is open 0900–1800 on working weekdays.
Regular updates
You can also find regular updates and realtime service information at the following links:
- Find our knowledge base here,
- Check the status for our services here,
- Read platform updates here,
- Check managed websites here,
- Follow on X (formerly Twitter) @direction4ward.
