Business Support

Direction Forward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever increasing roles in business, we have recently revised and updated our managed Business Support services; adding new facilities, improving existing functions, and increasing reliability.

What you get

Guaranteed response time,
Remote support included¹,
Short term minimum contracts available,
An assigned representative familiar with your setup,
Ticketing system to track the status of your requests,
Documentation and asset tracking for your organisation,
Multiple methods of contact to suit your preferences.

Who this is for

Our Business Support packages are designed for small to medium businesses in all industries, from one to 300 users. Please note that some licenses (e.g. security, backup, etc) may have a five user minimum. We can scale down packages for part-time workers and we offer discounts for nonprofit organisations.

If you are a larger organisation and/or need to focus on your infrastructure and operations over user support, you may prefer to refer to our Infrastructure Support services.

We also provide

We provide advice, consultancy, and support for all your needs. These are just some examples:

Advice on purchasing new systems,
Whether to choose PC or Mac,
Repairing crashed systems,
Setting up and managing infrastructure,
Ensuring business continuity with backups,
Recovering data from a crashed system,
Connecting networks, setting up WiFi,
Resolving internet connection problems,

Assisting with use of programs and applications,
Advice on security, both proactive and reactive,
Cleaning up viruses/trojans/spyware/malware
Speeding up older machines,
Server maintenance,
Setting up new user devices,
Transferring data from old to new machines.

What we cover

Business Support includes all the features listed below. We aim to be transparent on all our pricing – please request a quote to meet your needs; prices start from £29 per user per month.

Guaranteed response to your request same working day,
Advice, tips and email support,
Management of your infrastructure,
Remote support charged at 15 minute intervals,
Onsite support charged at one hour intervals,
All remote and onsite support charged at reduced rates,
Multiple contact methods available, you specify your preference,
Ticketing system to track status and progress of your requests,
An assigned representative from our small experienced team, who is familiar with your setup,
Accurate advice, quick resolution, and minimum fuss.