Business Support

Direction Forward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever increasing roles in business, we have recently revised and updated our managed Business support services; adding new facilities, improving existing functions and increasing reliability.

What you get

guaranteed response time
remote support included
one month minimum contract
ticketing system to track the status of your requests
multiple methods of contact to suit your preferences
an assigned representative familiar with your setup

Who this is for

Our Business support packages are designed for small and medium businesses in all industries, from 1 to 250 users.

We offer discounts for nonprofit organisations, and we can also scale down packages for part-time workers. We also cater for home users – please see our Home support services for more details.

What we do

We provide advice, consultancy and support for all your needs. These are just some examples of what we do:

advice on purchasing new systems
whether to choose PC or Mac
repairing crashed systems
recovering data from a crashed system
setting up new systems
transferring data from old to new machines
connecting networks, setting up WiFi
resolving internet connection problems

assisting with use of programs and applications
advice on security, both proactive and reactive
cleaning up viruses/trojans/spyware/malware
speeding up older machines
server maintenance
monitored backups

What we cover

Support 24

Support 24 includes:

guaranteed response to your request same working day
advice, tips and consultancy included
remote support via our secure system included
onsite support charged at 15 minute intervals
multiple contact methods available, you specify your preference
ticketing system to track status and progress of your requests
one month minimum contract for complete flexibility
an assigned representative from our small experienced team, who is familiar with your setup
accurate advice, quick resolution and minimum fuss

Please request a quote to meet your needs; prices start from £49 per user per month.

Support 1

Support 1 includes all of the features listed above in Support 24, as well as these additional advantages:

guaranteed response to your request in less than one hour
onsite support charged at reduced rate

Please request a quote that works best for you; prices start from £99 per user per month.

	Support 24	Support 1
guaranteed response to your request within one hour		✔
onsite works charged at reduced rates¹		✔
guaranteed response to your request same business day	✔	✔
advice, tips and consultancy	✔	✔
remote support via our secure system included	✔	✔
multiple contact methods to suit your preference	✔	✔
ticketing system to track status and progress requests	✔	✔
short minimum contract for flexibility	✔	✔
assigned contact from our small experienced team	✔	✔

¹ Business Support hourly charges start from £60.00 + VAT. Please contact us for nonprofit discounts.