Direction Forward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever increasing roles in business, we have recently revised and updated our managed Business Support services; adding new facilities, improving existing functions, and increasing reliability.
What you get
- Guaranteed response time,
- Remote support included1,
- Short term minimum contracts available,
- An assigned representative familiar with your setup,
- Ticketing system to track the status of your requests,
- Documentation and asset tracking for your organisation,
- Multiple methods of contact to suit your preferences.
Who this is for
Our Business Support packages are designed for small to medium businesses in all industries, from one to 300 users. Please note that some licenses (e.g. security, backup, etc) may have a five user minimum. We can scale down packages for part-time workers and we offer discounts for nonprofit organisations.
If you are a larger organisation and/or need to focus on your infrastructure and operations over user support, you may prefer to refer to our Infrastructure Support services.
We also provide
We provide advice, consultancy, and support for all your needs. These are just some examples:
- Advice on purchasing new systems,
- Whether to choose PC or Mac,
- Repairing crashed systems,
- Setting up and managing infrastructure,
- Ensuring business continuity with backups,
- Recovering data from a crashed system,
- Connecting networks, setting up WiFi,
- Resolving internet connection problems,
- Assisting with use of programs and applications,
- Advice on security, both proactive and reactive,
- Cleaning up viruses/trojans/spyware/malware
- Speeding up older machines,
- Server maintenance,
- Setting up new user devices,
- Transferring data from old to new machines.
What we cover
Business Support
Business Support includes all the features listed below. We aim to be transparent on all our pricing – please request a quote to meet your needs; prices start from £29 per user per month.
- Guaranteed response to your request same working day,
- Advice, tips and email support,
- Management of your infrastructure,
- Remote support charged at 15 minute intervals,
- Onsite support charged at one hour intervals,
- All remote and onsite support charged at reduced rates,
- Multiple contact methods available, you specify your preference,
- Ticketing system to track status and progress of your requests,
- An assigned representative from our small experienced team, who is familiar with your setup,
- Accurate advice, quick resolution, and minimum fuss.
Business Support Plus
Business Support Plus includes all of the features listed above in Business Support, and all remote support via our secure system is also included. Please request a quote that works best for you; prices start from £59 per user per month.
Business Support Plus One
Business Support Plus One includes all of the features listed above in Business Support and Business Support Plus, as well as guaranteed response to your request in less than one hour. Please request a quote that works best for you; prices start from £109 per user per month.
Support |
Support
|
Support
|
|
Advice, tips and email support | ✔ | ✔ | ✔ |
Ticketing system to request, track and progress | ✔ | ✔ | ✔ |
Multiple contact methods to suit you | ✔ | ✔ | ✔ |
Assigned representative from our team | ✔ | ✔ | ✔ |
All additional support charged at reduced rates | ✔ | ✔ | ✔ |
Guaranteed response same business day | ✔ | ✔ | ✔ |
Remote support via our secure system included | ✔ | ✔ | |
Guaranteed response within one hour | ✔ |
1 Available with Business Support Plus and Business Support Plus One.
All prices are subject to VAT.