Business Support
DirectionForward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever increasing roles in business, we have recently revised and updated our managed Business support services; adding new facilities, improving existing functions and increasing reliability.
What you get
- guaranteed response time
- remote assistance and repairs included
- monthly service visit1
- onsite works included in cost1
- one month minimum contract
- ticketing system to track the status of your request
- multiple methods of contact to suit your preference
- an assigned representative from our small team who is familiar with your setup
Who this is for
Our Business support packages are designed for small and medium businesses in all industries, from 1 to 250 users.
We offer discounts for nonprofit organisations, and we can also scale down packages for part-time workers.
We also cater for home users – please see our Home support services for more details.
What we do
We provide advice, consultancy and support for all your needs. These are just some examples of what we do:
- advice on purchasing new systems
- whether to choose PC or Mac
- repairing crashed systems
- recovering data from a crashed system
- setting up new systems
- transferring data from old to new machines
- connecting networks, setting up WiFi
- resolving internet connection problems
- assisting with use of programs and applications
- advice on security, both proactive and reactive
- cleaning up viruses/trojans/spyware/malware
- speeding up older machines
- server maintenance
- monitored backups
What we cover
Support 24
Support 24 includes:
- guaranteed response to your request in less than 24 hours – this will typically be same working day
- advice, tips and consultancy included
- assistance and repairs via our secure remote system included
- multiple contact methods available available including email, phone, instant message, text and more – you specify your preference
- ticketing system so that you can track the status and progress of your query/fault
- all additional works not covered by the support agreement charged at reduced rates
- one month minimum contract for complete flexibility
- an assigned representative from our small, friendly and highly experienced team, who is familiar with your setup; for accurate advice, quick resolution and minimum fuss
Please request a quote to meet your needs — prices start from £49 per seat per month including VAT. We offer reduced pricing for part-time working and flexible teams. You can mix and match support packages within your organisation
Support 1
Support 1 includes all of the features listed above in Support 24, as well as these additional advantages:
- monthly onsite maintenance visit for pro-active servicing and maintenance
- free first hour per month of any onsite work not covered by the service agreement
Please request a quote that works best for you — prices start from £99 per seat per month including VAT. We offer reduced pricing for part-time workers and flexible teams. You can mix and match support packages within your organisation.
Support 1+
Support +1 includes all of the features listed above in Support 24 and Support 1, as well as these additional advantages:
- guaranteed response to your request in less than one hour
- free first day per month of any onsite work not covered by the service agreement
Please request a quote that works best for you — prices start from £149 per seat per month including VAT. We offer reduced pricing for part-time workers and flexible teams. You can mix and match support packages within your organisation.
Backup
We provide an off-site backup service, to add to your on-site solution, affording better backup latency for your data. Our system runs in the background on workstations and servers as appropriate, backing up data automatically as required. Data is stored in a personalised and secure location online for your organisation — all data can be quickly and easily restored.
- unlimited storage — no limits on how much can be backed up
- unlimited bandwidth — no limits on how often things can be backed up
- secure personalised portal — view and manage your data online, recover your files instantly
See here for full details on Backup.
Shared Drive
We also provide a cloud Shared Drive service, whereby data is kept up to date automatically for all users and can be accessed anywhere. A Shared Drive can be added as an additional drive on PC and Mac, and then used just like any other. It can also be accessed through a web browser and mobile apps. This system is perfect for organisations with multiple locations, members who travel regularly and to facilitate working from home or personal devices.
- large storage capacities — 512GB to 5TB
- unlimited bandwidth — no limits on how often data can be accessed
- secure personalised portal — view and edit your files online in a web browser or via an app
See here for full details on Shared Drive.
Support 24 |
Support 1 |
Support 1+ |
|
| guaranteed response to your request within one hour | ✔ | ||
| first hour per month of onsite work included | ✔ | ✔ | |
| monthly onsite maintenance visit for pro-active servicing and maintenance | ✔ | ✔ | |
| guaranteed response to your request within 24 hours | ✔ | ✔ | ✔ |
| advice, tips and consultancy included | ✔ | ✔ | ✔ |
| assistance and repairs via our secure remote system included3 | ✔ | ✔ | ✔ |
| multiple contact methods available including email, phone, instant message, text and more – you specify your preference | ✔ | ✔ | ✔ |
| ticketing system so that you can track the status and progress of your query/fault | ✔ | ✔ | ✔ |
| all additional works charged at reduced rates4 | ✔ | ✔ | ✔ |
| no minimum contract, complete flexibility | ✔ | ✔ | ✔ |
| an assigned representative from our small, friendly and highly experienced team, who is familiar with your setup; for accurate advice, quick resolution and minimum fuss | ✔ | ✔ | ✔ |
| no minimum contract, complete flexibility | ✔ | ✔ | ✔ |
1 with Support 1 and Support 1+ packages
2 web services may be subject to additional charges; these will always be agreed in advance with the participation of both parties
3 for issues that can be worked on remotely – not all issues can be worked on remotely; some may require an onsite presence
4 our Business support hourly charges start from £59.40, nonproft pricing is different