Quick
Visit the link below appropriate for your machine, i.e. PC or Mac, which will start a download of the quick support application. Once downloaded, please run the application – no installation is required. Please tell us the 9-digit session code that’s shown to enable us to access your machine.
Quick support for Windows
Windows: You can also download this by typing in the following URL, e.g. if you are on a new PC and you don’t yet have email access to receive a link: dfit.io/quicksupport.
Quick support for Mac
Mac: You will need to follow an extra security step to allow remote access on macOS, please see video instructions here.
Clients
Visit the link below and follow the instructions to install our remote support system. The process only takes a minute or two. Both PC (Windows 10 and newer) and Mac (macOS 10 and newer) are supported.
Install remote support
Please note:
• You may need to provide the username and password for your machine to us in order to allow us access; if so, please provide these via a secure method (such as Signal or WhatsApp) for your own privacy.
• If you are using a Mac you may need to do an extra security step to allow remote access – please see instructions here.
Mobile
Visit the link below appropriate for your device, i.e. Android or Apple, which will take you to the relevant app store to install the app. Once installed, please open the app. Please tell us the 9-digit session code that’s shown to enable us to access your device.
Mobile support for Android
Mobile support for Apple
If you are using an Apple device you may need to do an extra security step to allow remote access – please see video instructions here.