Testimonials
Here are just a few reviews of our services from our clients:
Lamassu Capital
“Lamassu Capital have used Direction Forward to provide IT support and to develop our website and are delighted with the service that they have provided. Direction Forward have been able to provide us with a solution where our website, email marketing and IT infrastructure are all integrated. They have been attentive, responsive and efficient. What I really like is that I can see that they are helping us find a solution for our business rather than trying to sell another service themselves.” – David, Founding Director
Dolon
“As a Business Manager with little technical knowledge, contracting Malcolm’s team to be our company’s IT service provider has made such a difference to my workload. All our staff’s IT problems are no longer my problem! The peace of mind it has brought me is invaluable, and it frees up my time to be spent more constructively. Before using DF, I would Google for solutions to IT problems, and then I would have to Google the meaning of the terms mentioned in the solution in order to try to understand what I needed to do. It was neither an efficient nor effective way for me to spend my time. And it was usually stressful since I feared causing some irreparable damage to a business-critical system!
As well as being very competent at what they do, it is also a pleasure to work with the DF team. They’ve not once thrown any of my requests back at me for being out of their remit, which basically seems to cover everything technical. Instead of just providing answers to problems within existing software or hardware, DF is more like having an entire IT department on your side because they provide advice on setting up and improving new infrastructure and systems – e.g. information management, security, backup, SEO, data protection. They are as far, far away from the IT Crowd as the Rebel Alliance. DF are a team of friendly geeks who don’t make you feel stupid for asking ignorant questions, and who provide effective solutions in a reliable and timely manner. You will definitely want these techies on your team!” – Jane, Business Manager
Tiro Partners
“We engaged with Direction Forward following a reference from an equally sized business. Mal and the team have been fantastic. They have responded to every need no matter how important. They consistently go above and beyond what is expected. I couldn’t ask for a better digital provider.” – William Excell, Director
Grosvenor Auctions
“Malcolm and the team at Direction Forward have been, and continue to be a superb help. They have undertaken a number of projects for us including a complete redesign of our website and the migration of our emails (5.5 million of them!). Their expertise and attention to detail allow us to concentrate on our core business safe in the knowledge that they are at the end of a phone if something breaks!” – Andrew Williams, Director
Crêpeaffaire
“Malcolm and Richard are tremendous. Their enthusiasm, strategic guidance, creativity, attention to detail and patience have been instrumental in creating our new website and digital strategy. And last but not least, they’re a pleasure to work with. Direction Forward will be our first choice for any new projects.” — Daniel Spinath, Founder & MD
Brand Talent
“Having used Direction Forward for both hosting and web design for many years, I feel my business is in completely safe hands. Malcolm and his team are extremely knowledgeable and are always at the end of the line to resolve any issues quickly and efficiently. I would most definitely recommend their services to anyone who is looking for a more personalised service.” — Leila Martyn, Founder/Director
On Point Property
“On Point Property has grown rapidly within the last 12 months mainly due to the fantastic design and functionality of our website and branding. We are constantly receiving a positive response from all of our clients about our website, branding and brochures. We thank Malcolm and his Direction Forward team for their sterling work, great customer service and rapid response to meet our deadlines. It has been an absolute pleasure working with their company as our business grows — I highly recommend their services!” – Anna Agyekum-Wilson, Director
Ventula Consulting
“Ventula have utilised Malcolm at Directonforward for infrastructure and application services over the past 18 months and we could not be happier with his service. We asked Malcolm to develop our new website and are delighted with the result. Numerous clients have commented on how it’s different from the vast majority of our competitors and makes us stand out. Malcolm took complete control of the project and pulled on his excellent network of web designers, photographers and in-house capability. For infrastructure Malcolm takes full ownership of the project and will liaise with suppliers on our behalf to ensure we get the best possible solutions and service.” – Andrew Shaw, co-Founder and co-Director
Humanitarian Aid Relief Trust
“Malcolm and Direction Forward are a valuable outsourced member of the HART team. Direction Forward provides us with prompt, competitively priced, technically proficient, proactive management of our IT requirements and we rely heavily on their advice and recommendations.” – Head of Finance
Building Lives
“We are really impressed with the service Malcolm and the Direction Forward team are providing, brilliant! To be honest, I don’t know where we’d be without you guys.” – Head of Finance
The Jack and Ada Beattie Foundation
“I have brought Direction Forward with me to all my previous places of employment. When we set up on our own, there was only one firm we called for IT support. They are not just top of their industry, they’ve become great friends and we trust them implicitly to solve any IT problem we face. We’re in good hands – the very best.” – Alexandra Taliadoros, Co-founder
Aaron Tommasi Photography
“One word sums these guys up: ‘AWESOME’. I had a simple idea when I approached them with my website; ‘I want it to scream of me’. Well it appears they know me more than I know myself. As my ideas where taken, given a shot of steroids, and came back a screaming Goliath on acid. The design of the website hasn’t stopped there though, they are constantly helping me tell my story. These guys are the ‘Funky Monks’ and I will follow them to the end.” – Aaron Tommasi
Stephen Lawrence Charitable Trust
“I have had a working with relationship with Direction Forward since 2010. They have come in to take over from previous IT support that have charged us a lot of money for not a lot really. Direction Forward have always explained to us in simple terms what is happening to our system and always ensured that there are several options for us. Bespoke software has also been designed for us by them. They are always prompt in responding to queries not matter how trivial they may appear. They have always under promised and over delivered. I cannot recommend them enough.” – Operations Manager
stephenlawrence.org.uk
The British Museum, Portable Antiquities Scheme
“We were extremely happy with the service provided by Direction Forward. They were extremely fast and helpful, providing sound, straightforward advice and managed to salvage what we had previously believed to be unsalvageable. Our ICT adviser fully agreed with the diagnosis provided, and not having the facilities to undertake the work in the museum was extremely happy to pass the work on to Direction Forward.” – Scheme Manager
The Advertising Creative Circle
“IT doesn’t say enough really, these guys are creative as well. They don’t just fix the mechanics of our IT problems, they do it with style and beauty.”
IPSUS Developments
“If Carlsberg did IT Consultants they would do Direction Forward. What more can I say other than where would we be without Direction Forward. Their all round performance and awareness of our issues even before they arise is second to none. We have worked with them for a number of years now and it is incredible how they continue to offer and maintain such a consistent and high level of performance and service.” – Director
SHA International
“Direction Forward are unique in that they listened to us and provided a solution that met our particular needs and budget, rather than trying to push a standardised solution that would have only been partly relevant.” – Director