Direction Forward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever increasing roles in business, we have recently revised and updated our managed Business Support services; adding new facilities, improving existing functions, and increasing reliability.
What you get
- Guaranteed response time,
- Remote support included1,
- Ticketing system to track status and history of your requests,
- Documentation and asset tracking for your organisation,
- Monitoring and cyber security for your infrastructure,
- Multiple methods of contact to suit your preferences.
Who this is for
Our Business Support packages are designed for small to medium businesses in all industries, from one to 300 users. Please note that some related licenses (e.g. security, backup, etc) may have a five user minimum.
If you are a larger organisation and/or require infrastructure and operations support, you may prefer our Infrastructure Support services.
We can provide
We provide advice, consultancy, and support for all your needs. These are just some examples:
- Advice on purchasing new systems,
- Whether to choose PC or Mac,
- Repairing hardware issues,
- Setting up and managing infrastructure,
- Ensuring business continuity with backups,
- Recovering data from failed systems,
- Setting up networks and WiFi
- Resolving internet connection problems,
- Assisting with use of software,
- Advice on cyber security, both proactive and reactive,
- Cleaning up viruses/trojans/spyware/malware,
- Optimising system performance,
- Server maintenance,
- Setting up new user devices,
- Managing starters and leavers accounts and devices,
- Transferring data from old to new machines.
Where you work
We can provide onsite support, whether that’s a single office, multiple locations, or a hybrid setup with your staff splitting time between office and home.
From setting up a new office to relocating an existing one, we handle the IT side of the move. That includes workstation deployment, monitors and docking stations, printers and scanners, and making sure everything is connected and working on day one.
We also configure and maintain on-premises networking, including routers, switches, wireless access points, structured cabling, trunking, and cabinets. Whether you need a new network built from scratch or an existing one extended to cover a refit or additional space.
For teams with hybrid working, we set up and support the equipment and access you need. Including VPN, cloud-managed devices, cyber security, and consistent security policies regardless of where your staff are working from.
Business Support
Business Support includes all the features listed below. We aim to be transparent on all our pricing – please request a quote to meet your needs; prices start from £35 per user per month.
- Guaranteed response to your request same working day,
- Advice, tips and email support,
- Management of your infrastructure,
- Remote support charged at 15 minute intervals,
- Onsite support charged at one hour intervals,
- All additional support charged at preferential rates,
- Multiple contact methods available, you specify your preference,
- Ticketing system to track status and progress of your requests,
- Accurate advice, quick resolution, and minimum fuss.
Business Support Plus
Business Support Plus includes all of the features listed above in Business Support, and all remote support via our secure system is also included. Please request a quote that works best for you; prices start from £70 per user per month.
Business Support Plus One
Business Support Plus One includes all of the features listed above in Business Support and Business Support Plus, as well as guaranteed response to your request in less than one hour. Please request a quote that works best for you; prices start from £130 per user per month.
Support |
Support
|
Support
|
|
| Advice, tips and email support | ✔ | ✔ | ✔ |
| Documentation and asset tracking | ✔ | ✔ | ✔ |
| Systems monitoring and cyber security | ✔ | ✔ | ✔ |
| Ticketing system to request, track and progress | ✔ | ✔ | ✔ |
| Multiple contact methods to suit you | ✔ | ✔ | ✔ |
| All additional support charged at preferential rates | ✔ | ✔ | ✔ |
| Guaranteed response same business day | ✔ | ✔ | ✔ |
| Remote support via our secure system included | ✔ | ✔ | |
| Guaranteed response within one hour | ✔ |
1 Available with Business Support Plus and Business Support Plus One.
All prices are subject to VAT.