Your website, web app, or online service is critical to your organisation. Whether it showcases your brand, enables transactions, or provides essential services, keeping it secure and running smoothly is vital. Our expert Web Maintenance service will ensure your digital assets remain protected and always online.
What is Web Maintenance?
Web Maintenance ensures your site, app or service is regularly backed up, monitored around the clock, and receives the latest platform and security updates.
Maintaining and applying platform updates reduces the risks of vulnerabilities and service issues, whilst implementing and monitoring security measures reduces the risks of brute-force attacks, malware insertion, and hacking attempts. Combined, these actions increase efficiency and performance, avoid downtime, and guard against compromises and breaches.
In addition, taking backups and ensuring data integrity minimises the amount of data or content that could be lost if ever your site, app or service were to be compromised – giving you peace of mind that it is safeguarded and operational.
Reliable Backups
Automatic, secure backups available when you need them
Full backups are taken regularly on a scheduled basis, including all webspace content (files and folders) and databases. All backups are stored securely for up to 12 months.
You have the flexibility to choose a schedule that works for you; for example, daily backups for frequent updates or weekly backups for less frequent content changes.
In the event of a security breach or system failure, we can restore the most recent clean backup quickly and securely. We can also reset and supply all access credentials to ensure you get back online with minimal disruption.
Monitoring Alerts
Be the first to know of any issues
Your uptime and response time are monitored around the clock, 24/7/365, to detect any downtime or potential performance issues before or as they arise. You will be given a dedicated URL to access this monitoring directly at status.directionforward.com.
You can also request alerts be sent to you immediately in the event of any issues being detected, via email, instant message, or text message.
Essential Updates
Stay up to date without the hassle
Updates are crucial for both performance and security; we ensure you are always running on the latest, most secure, and most appropriate versions and updates at all levels.
From the core server through to your site, app, or service’s platform, including any addons, plugins, and widgets. Updates are applied as follows:
- Core updates – Server and network updates are performed daily.
- Platform updates – Platform updates are checked and implemented weekly.
- Addons updates – Addons updates are checked and implemented weekly.
Security Enhancements
Stronger security with fewer risks
In addition to the security offered by our core systems, we provide proactive measures and extra layers of protection to safeguard against threats, including:
- A range of security enhancements to prevent common attacks, such as securing key files.
- Regular scans for known malware and to check blacklisting status.
- Prevention of brute force attacks by banning hosts and users with too many invalid login attempts.
These preventative measures help protect against hacking, malware, and data breaches, by preventing unauthorised access and reducing attack vectors.
Dedicated Support
Expert assistance when you need it most
Whether you need guidance, troubleshooting or quick intervention, our maintenance support team is here to help. You can reach us via email, instant message, or phone. For urgent issues, submit a support ticket at directionforward.com/support, and we’ll address your concerns promptly.
Our support is proactive, not reactive. We don’t just wait for issues to arise – we also identify potential problems and work to resolve them before they impact your website, web app, or online service.
Plans
Web Maintenance
Perfect for organisations that need reliable updates, security, and backups without the hassle.
- Scheduled backups
- 24/7/365 monitoring
- Security enhancements
- Hacking prevention
- Proactive scanning
- Weekly updates
- Maintenance support
Web Maintenance is available from £10.00 per month on an annual term1.
Web Maintenance Enhanced
For organisations that need greater security, faster response times, and more frequent updates. Our Enhanced plan includes all the features above, plus:
- Daily checks for updates to deploy them sooner
- Daily security scans to detect and prevent threats faster
- Priority support for quicker response times on urgent issues
- Alternative backups destinations to separate data storage
- Integration with advanced security features such as DNSSEC
Web Maintenance Enhanced is available from £99.00 per month on an annual term1.
Prices exclude VAT.
1Shorter flexible terms are also available.
Please note:
This service covers maintenance as described above. It does not include content management and/or implementations of new features – if you’d like to discuss expanding your site, app or service, please do get in touch.
The exact updates and security solutions we can provide will depend on the tech stack and platform your site, app or service is built and runs on – these will be provided as appropriate for your situation.