Direction Forward offer a range of services, solutions and support for information and communication technologies. Driven by these technologies’ ever-increasing roles in everyday operations, we have recently revised and updated our managed Home Office Support services – adding new facilities, improving existing functions and increasing reliability.
What you get
- Guaranteed response time,
- Remote assistance and repairs included,
- Ticketing system to track the status of your request,
- Nultiple methods of contact to suit your preference,
- No minimum contract,
- An assigned representative from our small team who is familiar with your setup for more effective resolution.
Who this is for
Our Home Office support packages are designed primarily for individuals and households, operating in home office or domestic environment. This can extend to users who require additional support to that which they already receive, e.g. through their company’s IT department but where this support does not extend outside their office environment.
We also cater for small, medium, large and enterprise businesses and organisations — please see our Infrastructure Support and Business Support services for more details.
We also provide
We provide advice, consultancy and support for all your needs. These are just some examples:
- Advice on purchasing new systems,
- Whether to choose PC or Mac,
- Repairing a broken machine,
- Recovering your files from a damaged machine,
- Setting up a new machine,
- Transferring your files from an old to new machine,
- Setting up WiFi,
- Assisting internet connection problems,
- Guidance on use of programs,
- Advice on security,
- Cleaning up viruses/trojans/spyware/malware,
- Speeding up older machines,
- Backup solutions, and much more.
What we cover
Home Support
Home Support includes all the features listed below. We aim to be transparent on all our pricing – please request a quote to meet your needs; prices start from £20 per user per month.
- Guaranteed response to your request in under 24 hours — this will typically be same working day,
- Advice, tips and email support,
- Remote support charged at 15 minute intervals,
- Onsite support charged at one hour intervals,
- All remote and onsite support charged at reduced rates,
- Multiple contact methods available; you specify your preference,
- Ticketing system to track status and progress of your requests,
- An assigned representative from our small experienced team, who is familiar with your setup,
- Accurate advice, quick resolution, and minimum fuss.
Home Support Plus
Home Support Plus includes all of the features listed above in Home Support, and all remote support via our secure system is also included. Please request a quote that works best for you; prices start from £50 per user per month.
Home Support Plus One
Home Support Plus One includes all of the features listed above in Home Support and Home Support Plus, as well as guaranteed response to your request in less than one hour. Please request a quote that works best for you; prices start from £100 per user per month.
Support |
Support
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Support
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| Advice, tips and email support | ✔ | ✔ | ✔ |
| Ticketing system to request, track and progress | ✔ | ✔ | ✔ |
| Multiple contact methods to suit you | ✔ | ✔ | ✔ |
| Assigned representative from our team | ✔ | ✔ | ✔ |
| All additional support charged at reduced rates | ✔ | ✔ | ✔ |
| Guaranteed response same business day | ✔ | ✔ | ✔ |
| Remote support via our secure system included | ✔ | ✔ | |
| Guaranteed response within one hour | ✔ |
No VAT applies to prices on this page.