To meet Ofcom regulations regarding compliance for emergency calling, please ensure that you have a physical address and a phone number set in your account, if you use VoIP or Cloud Talk services.
This helps to ensure emergency calls are always handled correctly and to locate you if you call emergency services via 999/112.
When using a VoIP or Cloud Talk service, please ensure every user on your account/in your organisation has:
- A valid address saved – this should be the address where the user is most frequently located. For example, homeworkers should use their home address rather than an office.
- A phone number assigned – every user must have an appropriate direct‑dial number assigned to them for indentification. Mobile numbers cannot be used for this indentification.
From 24 November 2026 you may experience temporary calling restrictions until the required details are provided. Once the details are provided access will be automatically restored.