The Telecoms provider TalkTalk is investigating into a “significant and sustained cyber-attack” on its website where some customer data might have been accessed.
Too soon to say who and how many have been impacted, so if you are a TalkTalk customer here are important tips and things to be aware of in the wake of this cyber-attack.
Beware of scam calls
Claiming they are from TalkTalk and especially if they ask you to provide them with more private information.
TalkTalk says it never asks customers to give their full passwords or Pin codes over the telephone.
If you are unsure whether a call from TalkTalk is genuine, ask for a reference number and call the company back yourself on 0203 441 5550. Wait at least 5 minutes before returning the call or use another phone line.
Be careful with emails:
Attackers can send very convincing emails that look like they are official and from TalkTalk. They may even refer to the cyber-attack to seem genuine.
Be suspicious if an email asks you to reply with personal information or asks you to click on a link.
If you suspect an email is not genuine, call the company’s customer service line and ask whether they have sent one.
Monitor your bank account:
Look through your recent transactions for payments you do not recognise, even if they are very small.
If you spot any unusual activity you should contact your bank and Action Fraud on 0300 123 2040.
Never reuse passwords:
TalkTalk is advising customers to change their account passwords as soon as its website is back up and running.
Also important to change passwords on other accounts if you have used the same password elsewhere.
Security experts recommend using a different password for each account.
If you are a TalkTalk customer it’s important to take necessary cautionary measures to ensure you and your private information is safe. It’s also important to always keep vigilant at all times to ensure your security online.