This year our office will be closed for the holidays from Saturday 19 December through Sunday 3 January 2021. We will be back on Monday 4 January 2021.
For support whilst we are closed, please raise a ticket at directionforward.com/support or email [email protected].
Please note that all other contact methods will not be monitored during this time, including phone calls, emails and texts.
We wish you all happy holidays and best wishes for the new year!
We are pleased to introduce Two Factor Authentication (also known as 2FA, Multi Factor Authentication and MFA) for our Cloud Backup and Shared Drive services.
Enabling Two Factor Authentication will further safeguard your data and means you are 99.9% less likely to be compromised. This protects your accounts with a two step login – after entering your username and password as usual, you will be asked to enter 6-digit code which is either texted to your phone or created by your phone’s security app.
To turn on Two Factor Authentication for Cloud Backup and/or Shared Drive, please log in to your web portal (links below), click on the top right Profile icon and select Privacy and security. Finally, click Enable on the Two Factor Authentication section and follow the instructions.