Microsoft has initiated the rollout of the new version of Microsoft Teams. There have been some changes to the schedule for this since the beginning of 2024, so we’ve summarised the key dates and information for you here.
Which version of Teams am I using?
There are currently three versions of the Teams app available; the easiest way to identify the one you are using is by its icon.
| Icon | Version | Usage |
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Home | The free version of Teams is available for personal usage. It has an online chat feature and offers free video calls of up to 60 minutes. It can come pre-installed on Windows. This client is not changing. |
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Classic (old) for work or school | Microsoft has labelled the old work and education version ‘Classic Teams.’ This paid version has the full functionality but is being discontinued and will no longer be available after 1 July 2024. |
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New for work or school | The new paid client is now being rolled out to Microsoft 365 users. The app requires a macOS of Monterey (12) or higher or Windows 10 version 10.0.19041 or higher, although this excludes Windows 10 LTSC. You may need to upgrade your OS to meet its requirements. |
When is the rollout happening?
April 2024:
- All new Microsoft 365 users will automatically receive New Teams. Classic Teams is no longer available to new customers.
- Users of Classic Teams who have not updated their desktop or browser app will see an informational banner regarding the automated update.
- The installation of New Teams will begin for users with the appropriate prerequisites (see table above for OS requirements) and it will become the default client.
- The toggle to return to Classic Teams will continue to be available.
Mid-May 2024:
- New Teams will be installed for any remaining users of Classic Teams.
- The toggle switch to return to Classic Teams will be removed.
- If a user has both desktop clients installed, Microsoft will attempt to uninstall Classic Teams once New Teams has been the default client for at least 14 days.
- Users who do not meet the prerequisites for New Teams, or encounter installation issues, will not be blocked from continuing to use Classic Teams.
1 July 2024:
- Classic Teams will no longer be available.
- Users who do not meet the prerequisites to upgrade won’t be able to access Microsoft Teams via the app (the web version can be used instead).
We recommend upgrading to the New Teams client as soon as possible to check your setup’s compatibility. If you’re having issues with the installation, you can contact us for support.